Startups and technology

Support triage

Classify incoming tickets, set the priority and draft a reply from the product documentation.

Demo with fictional companies, documents and data. · Lumen Analytics

Interactive demoLumen Analytics

Classify incoming tickets, set the priority and draft a reply from the product documentation.

Answers only from the documents below and cites them.

Try a question

Documents the assistant can read (5)

Refund and Billing PolicyMonthly plans can be cancelled at any time and stay active until the end of the paid period. Annual plans are refunded pro rata within the first 30 days. Duplicate charges are refunded within 5 business days.
Incident Severity LevelsSeverity 1: the product is down or data is at risk; response within 30 minutes, around the clock. Severity 2: a major feature fails; response within 4 hours. Severity 3: minor issues and questions; response within 1 business day.
SSO Setup GuideSingle sign-on with SAML is available on the Business plan. An admin uploads the identity provider metadata in Settings, Security, then tests the login before enforcing SSO for all users.
Data Export GuideAdmins export dashboards as CSV or PDF from the dashboard menu. Full account exports are requested in Settings, Data and are emailed as a download link within 24 hours.
Plan LimitsThe Starter plan includes 3 users and 5 dashboards. The Growth plan includes 15 users and unlimited dashboards. The Business plan adds SSO, audit logs and a 99.9% uptime commitment.

Discuss your project with our team

Schedule a meeting to review your objectives and current systems. We follow up with an assessment and a written proposal.